iResolve Claims respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our property insurance claim advocacy services. By using our Site, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

  • Information You Provide Directly — When you request a free consultation, submit a contact form, call our office, or otherwise communicate with us, we may collect information such as your name, phone number, email address, mailing address, property address, insurance carrier and policy details, claim number, description of your loss, and any documents or photos you choose to share with us.
  • Payment Information — If you make a payment through our online payment portal, your payment is processed by a third-party payment processor. We do not directly collect or store your full credit card or banking details on our servers. Please refer to our payment processor’s privacy policy for information on how they handle your payment data.
  • Information Collected Automatically — When you visit our Site, we and our service providers may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and general location information derived from your IP address. This information is typically collected through cookies, web beacons, and similar tracking technologies.
  • Information From Other Sources — We may occasionally receive information about you from third parties, such as referral partners, public records, or your insurance carrier, when necessary to assist with your claim.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide a free consultation or claim review
  • Communicate with you about our services and the status of your claim
  • Prepare documentation and represent your interests in claim negotiations or appraisal proceedings
  • Process payments for our services
  • Improve our Site, services, and client communications
  • Comply with legal, regulatory, and licensing obligations
  • Send you information we believe may be relevant to you, such as updates about your claim or our services
  • Protect against fraud, unauthorized transactions, and other liability

Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar technologies to operate properly, remember your preferences, and understand how visitors use our Site. These technologies may be used for analytics purposes, to remember information you have entered into forms, and to support features such as our slider and contact forms. Most web browsers allow you to control cookies through your browser settings, including blocking or deleting them. Please note that disabling cookies may affect the functionality of certain parts of our Site.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Insurance Carriers and Third Parties Involved in Your Claim — To advocate on your behalf, we may share relevant claim information with your insurance company, adjusters, contractors, appraisers, or other parties directly involved in resolving your claim.
  • With Service Providers —We may share information with trusted third-party vendors who perform services on our behalf, such as website hosting, payment processing, email communication, and analytics. These providers are only permitted to use your information as necessary to provide services to us.
  • For Legal Reasons — We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers — If iResolve Claims is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
  • With Your Consent — We may share your information for any other purpose disclosed to you at the time you provide the information, or with your consent.

Online Payments

Our Site provides a link to a secure, third-party online payment gateway for clients who wish to pay invoices electronically. When you use this payment portal, you are subject to the privacy policy and terms of the payment processor, which operates independently from our Site. We encourage you to review their privacy practices before submitting payment information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including the duration of your claim, any follow-up services, and as required to comply with legal, accounting, licensing, or reporting obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal and contractual limitations
  • Opt out of marketing communications at any time
  • Request a copy of the information you have provided to us

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to verified requests in accordance with applicable law.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws, including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell personal information as defined under the CCPA. To submit a request, please contact us using the details below.

Do Not Track Signals

Some browsers offer a “Do Not Track” feature. Our Site does not currently respond to Do Not Track signals, as there is no industry-standard approach to this practice.

Third-Party Links

Our Site may contain links to third-party websites, including our online payment gateway and social media platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

Children’s Privacy

Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

iResolve Claims
Phone: 800-550-1345
Email: info@iresolveclaims.com